Returns & Exchanges

We want you to love your curls, which is why we offer a 30-day satisfaction guarantee on all Ouidad products purchased through our official website. If a formula isn't the perfect fit for your hair type, we are happy to facilitate a return or exchange to ensure your routine is just right.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange and download your prepaid USPS return shipping label.

• 3.
  Pack and Ship

  Securely pack the products in their original packaging if possible, attach the prepaid label, and drop the package at any authorized USPS location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.