Frequently Asked Questions
Everything you need to know about caring for your curls.
How do I determine my specific curl pattern?
We categorize curls into four patterns: Loose, Classic, Tight, and Kinky. You can use our online Curl Quiz or check the texture descriptions on each product page to find the formula that matches your unique hair needs.
Are Ouidad products safe for color-treated hair?
Yes, all Ouidad products are formulated to be gentle and are safe for color-treated, chemically processed, and heat-styled hair. Our formulas focus on hydration and scalp health without stripping away your color.
What is your return policy for hair care products?
We want you to love your curls. If you are not completely satisfied, you can return your purchase within 30 days of receipt. Please note that products must be at least half full to be eligible for a refund.
Do you offer free shipping on orders?
We offer free standard shipping on all domestic orders over $50. For orders below this threshold, a flat-rate shipping fee will be applied at checkout based on your location.
Are your products sulfate-free and paraben-free?
The majority of our collections are formulated without sulfates, parabens, or phthalates. We prioritize high-quality ingredients like botanical extracts and natural oils to nourish your curls safely.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.